Microsoft Common Errors

Error: (401) Unauthorized

This is a Microsoft error, and it means that the provided username or password is incorrect.

1. Check username

   • This is usually the room itself (e.g. [email protected]) or the full email address of the account which has write permissions to the room (e.g. [email protected]).

2. Check password

   • Passwords are case sensitive.
   • Do you have passwords that expire?
   • Did someone with access to the account reset the password or change it?

3. Check MFA

   • Did you recently enable MFA or make other changes to security settings that could have logged out the user?

To authenticate with Microsoft again, you will have to tap on the logo to open the Fishbowl menu, then tap on Setup Wizard. Follow the prompts until you reach the Microsoft login page. Sign out, then sign in again with the correct credentials.

Error: AADSTS700082: The refresh token has expired due to inactivity

This error occurs when using Microsoft 365 OAuth (delegated permissions). The refresh token that Fishbowl uses to access the calendar has expired because it was not used within its validity period.

To resolve this immediately, open the Fishbowl menu on the device and tap Change Credentials. Sign out and sign in again with your Microsoft account.

To prevent this error from recurring, consider switching to App Registration. App Registration does not use refresh tokens and is not affected by token expiry.

Error: AADSTS50173: The provided grant has expired due to it being revoked

This error occurs when using Microsoft 365 OAuth (delegated permissions). The refresh token has been revoked, usually because the signed-in user's password was changed or reset.

To resolve this immediately, open the Fishbowl menu on the device and tap Change Credentials. Sign out and sign in again with your Microsoft account.

To prevent this error from recurring, consider switching to App Registration. App Registration authenticates as an application rather than a user, so it is not affected by password changes.

Error: Resource could not be discovered

This means the room mailbox which you have specified was not found.

• If you are manually entering the room mailbox, make sure you have entered the correct URL without mistakes.
• If you have not yet created a room mailbox, please follow our instructions to create one.

Error: The specified object was not found in the store

This means the room mailbox which you have specified exists, but could not be accessed by the user which you signed in with.

Typically, this means that the user does not have the correct permissions to access the room mailbox.

Please refer to our OAuth Delegated setup instructions to set a password for the room mailbox and log in with it directly, or to grant delegated access to an existing user.

Error: The SMTP address has no mailbox associated with it

This means that the resource URL (also known as the room mailbox) you have provided is incorrect. Please check for any typos in the mailbox name (e.g. [email protected]).

In older on-premises Exchange servers, this could also mean that you provided a mail-enabled user with a delegate or service account. If that applies to you, then please refer to the following Microsoft support article

Error: The specified folder could not be found in the store

This is a Microsoft error that usually means that the user does not have permission to access the resource mailbox.

View the steps required to apply the correct permissions:

• Microsoft 365 OAuth Delegated instructions
• On-premises Exchange Server instructions

Error: No address associated with hostname

This error implies that your device does not have access to your Microsoft Exchange Server. In some cases this could mean that the device does not have an internet connection, and in other cases the provided address is incorrect.

This refers the address of your Exchange server. Typically, it would be something like owa.domain.com or mail.company.com. For Microsoft 365 users, this value is set automatically to mail.office365.com as long as you choose Microsoft 365 from the server options.

Error: 404 The Requested User is Invalid

This means the room mailbox which you have specified was not found.

This usually means you are manually entering the room mailbox. Please make sure you have entered the correct mailbox without mistakes.

Ideally, instead make use of the "Select a Room" screen to select one from the list of automatically discovered rooms.