Fishbowl
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Manual Renewal

If you opt for manual renewal, then you will receive a quotation when your renewal is due. You need to accept the quotation (optionally with a Purchase Order). The system will then generate an invoice, which you need to pay manually.

1. Changing a quotation

If the quotation that you received is incorrect (e.g. the wrong quantity), then please follow these steps.

  • Log In
  • Go to Billing > Orders & Invoices
  • Click on View Order next to the relevant order
  • Click on Delete at the top right of the order and delete the order
  • Click on Billing > Account
  • Click on Change Subscription. Please note that this option will only be available if you have no orders in progress (i.e. any orders in progress need to be deleted).
  • Click on Apply Changes.
  • A new order will be generated, and a new quotation will be sent an hour later.

Please contact us at [email protected] if you need to make changes that are not possible through your account settings.

2. Accepting a quotation

You will receive an email with the quotation at your billing email address. To accept an order, please follow these steps.

  • Click on the magic link in the email to access the order directly. Alternatively, log in and go to Billing > Orders & Invoices and click on View Order next to the relevant order.
  • Enter a purchase order number (optional), as well as an email where the invoice should be sent (optional).
  • Confirm that you have the authority to accept the quotation by clicking on the toggle
  • Click on Accept Quote
  • An invoice will be automatically generated a few minutes after you accept the quote.

3. Paying an invoice

You will receive an email when an invoice has been generated. Depending on the payment method you selected when you subscribed, you need to either pay the invoice online (via card, PayPal or iDEAL), or via bank transfer (SWIFT).

3.1 Online Payment (card, PayPal, or iDEAL)

Please note that Fishbowl makes use of a Merchant of Record, Paddle.com, to collect card, PayPal and iDEAL payments. Paddle acts as a reseller, and you will be invoiced by Paddle. In other words, the invoices you receive will be from Paddle, and Paddle should be listed as the supplier in your accounting system.

  • You will receive an email with the invoice at your billing address or your dedicated invoice email address (if specified when you accepted the quote).
  • You can click on the magic link in the invoice email to access the order directly. Alternatively, log in and go to Billing > Orders & Invoices and click on View Order next to the relevant order.
  • Click on Pay Invoice and follow the prompts in the Paddle payment window.

3.2 Bank Transfer (SWIFT)

Please note that SWIFT transfers may take up to 3 business days to arrive in our account.

You will receive an email with the invoice at your billing email address or your dedicated invoice email address (if specified when you accepted the quote). Our banking details are displayed on the invoice, as well as on the order page.

  • To view the order page, you can click on the magic link in the email to access the order directly. Alternatively, log in and go to Billing > Orders & Invoices and click on View Order next to the relevant order.
  • Transfer the invoice amount into the account specified, with the correct reference number. Please select "OUR" to cover the transfer fees
  • Your order will be automatically marked as paid once we receive payment, as long as you entered the correct reference number when making the bank transfer.
  • If your order has not been marked as paid after 5 business days, please contact us at [email protected] with the proof of payment.

You will receive an email confirmation once we have received payment of your order.

4. Changing your renewal type, payment method, or currency

If you would like to change to automatic billing, change your payment method (online vs bank transfer), or your currency (USD, EUR or ZAR) then you need to contact us at [email protected] to arrange this.

In the US and need a W-9?

If you pay via bank transfer then you are invoiced by Strix Technology (Pty) Ltd, which is a foreign entity with a W-8BEN-E instead of a W-9. You can Download our W-8BEN-E

If you pay via card or PayPal, then you are invoiced by Paddle (our Merchant of Record), and you can Download the Paddle W-9